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Remote · 0-3 years · Part-time · 3 days a week
Customer Support
Support at ReceiptsAI is always human-first. We do not use chatbots. When a customer writes in, a real person answers.
AI is for getting rid of manual work. It is not for talking to our customers. People should talk to people. That is why support here is always a human.
This is a part-time role, three days a week. Flexible workdays.
What you will do
- Reply to customers with care, clarity, and patience.
- Help people get unstuck with receipts, invoices, statements, and the product.
- Keep conversations organized so nothing sits unanswered.
- Learn our bookkeeping workflows so you can explain them in plain English.
- Compile user feedback into product implementation suggestions the team can act on.
- Be the voice of the customer to our founders and engineers. Carry what users need without losing the point.
- Manage our roadmap from the customer perspective.
What we are looking for
- 0-3 years of relevant experience.
- A customer service attitude. You are friendly, outgoing, and still helpful when someone is frustrated.
- You are organized. You keep track of threads, follow-ups, and what still needs an answer.
- You can manage. Conversations, feedback, and the customer side of the product stay in order.
- You can synthesize feedback. You turn what customers say into clear suggestions for the people building the product.
- You can talk to customers and to engineers. You speak for the customer in a way that is accurate and useful.
- Familiarity with bookkeeping and accounting practices, or a clear willingness to learn.
- Interest in bookkeeping workflows and how small businesses run in the United States, United Kingdom, Canada, Australia, and our other core markets.
- Able to work three days a week.
- Able to cover 9 am to 6 pm PT, or 9 am to 6 pm CET.
What we offer
- Competitive compensation.
- Remote-first. Work from anywhere.
- A flexible work schedule. Set your own work days and work times.
- Guidance from the founding team.
- A real seat next to the product, not a script and a queue of bots.